The customer needed to automate the process of creating tickets from FileMaker into the JitBit ticketing system. The original solution relied on a semi-automatic process where tickets were created by sending an email from FileMaker. The customer wanted to leverage the JitBit API to replace email-based ticket creation with direct communication between FileMaker and JitBit.
We implemented a JitBit API integration between FileMaker and JitBit, enabling automatic ticket creation and comment updates directly from FileMaker. When a new ticket is created in FileMaker, the system calls the API to generate a ticket directly in JitBit, and the newly created ticket’s ID is automatically returned and stored in the FileMaker database, eliminating the need for manual ID entry.
When updating a ticket’s status or adding comments, the API ensures that comments are assigned to the correct ticket based on its ID. This fully automated process removes the need for email-based ticketing, making the workflow faster and more reliable.
The customer’s long-term goal is to completely eliminate email-based ticket creation, and this integration was the first step toward achieving that.
